Tech Support

• Ent Mobile (CAD) not connecting to GPS
  I actually figured it out….so theres a setting in the config file for our CAD program that tells it what to use for PGS…we have all of ours set to TCP, since is uses the Verizon jetpack’s GPS on port 1...

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• UPS Install Path
  \\PPCSERVER-ROLES\Users\Public\UPS\WSTD\Remote\Install\Disk1...

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• F5 - how to boot to a thumb drive
  1.       Insert USB 2. ...

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• (How to) 2D Scanner Reset Defaults
  Resetting Factory DefaultsThis selection erases all your settings and resets the scan engine to the factory defaults. It also disables all plugins.If you aren't sure what programming options are in your sca...

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• (How to) backup and deploy images via Redo Backup
  Backup and Deploy Images via Redo Backup Download Redo software from website (redobackup.org) Download Rufus (https://rufus.akeo.ie/) Create bootable disk in R...

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• (How to) install EasyDL to the Integrated Barcode Scanner
  Installing EasyDl to Integrated Barcode Scanner Start EZConfig Scanning. if EZConfig Scanning cannot connect to the scanner, you will see the following dialog box. If this happens, click the OK butto...

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• (How to) close out a battery ticket
  https://drive.google.com/file/d/16L7t18vIievZlWte_7clFuskZ-16hzlT/view?usp=sharing...

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• (How to) clear RH-M1 CMOS
  Unit not Booting - Blinking Blue LightTake off the back panel that has the camera on it. (There are two different size screws. Make sure the ...

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• (How to) disable RH-M1 Cameras
  DISABLING THE CAMERAS ON A RHINOTAB Boot the computer. While booting, repeatedly press the "ESC" key on the keyboard until you enter the "Apti...

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• (How to) disable RH-M1 Cellular Modem
  DISABLING THE CELLULAR MODEM ON A RHINOTAB First boot the computer. While booting, repeatedly press the "ESC...

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• (How to) setup RH-M1 PXE Boot
  During startup, press "DEL" key until BIOS is entered. Navigate to Advanced -> Network Stack Configuartion and Enable Network Stack. Also in this sec...

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• (How to) replace RH-M1 Battery Assembly
  Remove power from the RhinoTab and place the unit on a flat, clean surface with the screen facing down. Remove the back-right panel by removing the eight screws indicated below. You will notice that there are two different-sized s...

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• (How to) clear RT12i CMOS
  These instructions can be downloaded at: RT-12i CMOS Clear Instructions...

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• (How to) force RT12i Skyus 3G mode
  These instructions can be downloaded here: Forcing RT12i Skyus 3G mode...

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• (How to) remove RTi Control Panel password
  Windows XP (32-bit): From the Windows Start Menu, click "RUN" Type "regedit", then press ENTER N...

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• Info | Windows 10 version comparison (DSP vs IoT Enterprise)
  This document can be downloaded here: Windows 10 Version Comparison (DSP vs IoT Enterprise)...

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• (How to) fix Windows 10 Enterprise activation issue
  This document can be downloaded here: Windows 10 IoT Enterprise activation issue fix [version 1903 or later]...

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• RT Control - Battery Tab
  https://www.youtube.com/watch?v=0tYRxA_YDnk...

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• RTi Control - Main Setup Explanation
  https://www.youtube.com/watch?v=qkWraesV-G4&list=PLabe1_me-JrSR1Kn0RE2L1qqqyPnh7ATK&index=3...

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• Dock - USB's not working
  If the customer reports that their USB's on the dock not working or their device aka keyboard, printer, etcMake sure they are running the latest Firmware (RTi Control version 5.8)...

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• (How to) start a ticket from an email that was sent from the customer
  https://drive.google.com/file/d/1oXLBFclyD79qVOyw7K0j5uBTURBjAElG/view?usp=sharing...

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• (How to) boot only in UEFI Mode
  Click "Esc" to get into the BIOS. Go into the Advanced Tab > CSM Configuration >  1. Change Boot option filter to "UEFI only" ...

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• How to make printer turn on with car
  Download the Brother Printer Driver and make sure during the wizard installment that the "Printer Settings Tools" is selected. This is the tool that you have to go into and configure to make the printer turn on with the car.1. Install Dri...

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• (How to) fix Smart Card Service error in Event Viewer
  This is a well known Windows issue. You have to disable the "Uicc Iso Device" in the Device Manager for it to go away.https://support.hp.com/lv-en/document/c06295019...

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